Legal Information

Privacy Policy

Last Updated: May 9, 2025

Introduction

The Clinic by Joanne Louise ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Book appointments
• Register for an account
• Subscribe to our newsletter
• Request information about our services
• Contact us via email, phone, or social media

This information may include:

• Name, address, email address, and telephone number
• Date of birth
• Medical history and information relevant to aesthetic treatments
• Payment information
• Photographs (with your explicit consent)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referral source
• Pages visited
• Time and date of visits
• Other statistics

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send appointment reminders and confirmations
• Communicate with you about products, services, offers, and events
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Comply with our legal and regulatory obligations
• Protect the safety and security of our clients and services

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Protection of your vital interests
• Legitimate interests pursued by us

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with NHS guidelines and legal requirements.

Disclosure of Your Information

We may share your personal information with:

• Healthcare professionals involved in your treatment
• Service providers who assist us in operating our business
• Regulatory authorities, when required by law
• Professional advisers, such as lawyers and accountants
• Third parties in connection with a business transfer or reorganisation

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request erasure of your personal information
• Restrict or object to processing of your personal information
• Request the transfer of your personal information
• Withdraw consent at any time, where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided below.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Cookies

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

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